Kussad Institute of Court Reporting
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Every attempt will be made by the faculty and the administration to address student grievances or
complaints as they occur. Please talk to your instructor first to work out any issue. If that method is
unsuccessful, then talk to the Director. She will arrange a meeting between the student and the teacher
and every effort will be made to resolve the issue. For all other issues, please contact the Director. Any
unresolved issue should be submitted in writing to the Director and the Director will respond in writing and
the complaint and the response will be placed in the student’s file. Should that attempt be unsuccessful,
the unresolved grievance should be referred to:
Texas Workforce Commission Career Schools and Colleges
101 East 15th Street
Austin, Texas 78778
(512) 936-3100
Council on Occupational Education
4100 Perimeter Center East, NE, #640
Atlanta, Georgia 30346
(770) 396-3898
National Court Reporters Association
8224 Old Courthouse Road
Vienna, Virginia 22182-3808
(703) 556-6272
A full refund will be made to any student who cancels the enrollment contract within 72 hours (until
midnight of the third day, excluding Saturdays, Sundays, and legal holidays) after the enrollment contract
is signed and a tour of the facilities and equipment is made by the prospective student.
Texas Refund Policy
1. Refund computations will be based on scheduled clock hours of class attendance through the last
date of attendance.
Leaves of absence, suspensions, and school holidays will not be counted as part of the scheduled class
attendance.
2. The effective date of the termination for refund purposes will be the earliest of the following:
A) The last day of attendance, if the student is terminated by the school.
B) The date of receipt of written notice from the student; or
C) Ten school days following the last date of attendance.
3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour
cancellation privilege the student does not enter school, not more than $100 shall be retained by the
school.
4. If the student who enters a residence course of not more than 12 months in length terminates or
withdraws after the expiration of the 72-hour cancellation privilege, the school may retain $100 of the
tuition and fees and the minimum refund of the remaining tuition and fee will be:
A) During the first week or one-tenth of the course, whichever is less, 90 percent of the remaining tuition
and fees:
B) After the first week or one-tenth of the course whichever is less, but within the first three weeks of the
course or one-fifth of the course, whichever is less, 80 percent of the remaining tuition and fees;
C) After the first three weeks or one-fifth of the course, whichever is less, but within the first three weeks
or one-fifth of the course, whichever is less, 75 percent of the remaining tuition and fees;
D) During the second quarter of the course, 50 percent of the remaining tuition and fees;
E) During the third quarter of the course, 10 percent of the remaining tuition and fees;
F) During the last quarter of the course, the student may be considered obligated for the full tuition and
fees.
5. The student will not be required to purchase instructional supplies, books and tools until such time as
these materials are reuqired. Once these materials are purschased no refund will be made.
6. For residence courses more than 12 months in length, the refund shall be applied for each 12-month
period paid, or part thereof, separately.
7. The length of the course for purposes of calculating refunds owed is the shortest scheduled period in
which the course may be completed by continuous attendance of a full-time student.
8. A full refund of all tuition and fees is due and refundable in each of the following cases:
A) An enrollee is not accepted by the school.
B) If the course of instruction is discontinued by the school and this prevents the student from completing
the course.
C) Or if the student's enrollment was procured as a result of any misrepresentation in advertising,
promotional materials of the school, or representations by the owner or representatives of the school.
9. Refunds will be totally consummated within 60/(state)/45(COE) days after the effective date of
termination.
Individuals may receive, review, and correct information that TWC collects about the individual by
E-mailing to openrecords@twc.state.tx.us or writing to:
TWC, Public Information
101 E. 15th, Room 264
Austin, Texas 78778-0001.
Even if fees and tuition were not paid in advance, the above percentages would still apply.
This is the exact amount of money a student will owe to the school after attending the following hours,
based on the Texas Refund Policy:
After attending 1-25 hours, the student would owe $850.
After attending 26-75 hours, the student would owe $1700.
After attending 76-250 hours, the student would owe $2125.
After attending 251-500 hours, the student would owe $4250.
After attending 501-750 hours, the student would owe $7650.
After attending 751 hours and above hours, the student would owe $8500.
All of the above figures contain the transcription fee charges as well.
1000 hours annually/250 hours quarterly/20 hours weekly/5 hours daily
3000 hours total program requirement
Refund Policy for Students called to Active Military Service
A student of the school or college who withdraws from the school or college as a result of the student
being called to active duty in a military service of the United States or the Texas National Guard may
elect one of the following options for each program in which the student is enrolled:
(1) If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or
other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other
charges owed by the student for the portion of the program the student does not complete following
withdrawal;
(2) A grade of incomplete with the designation "withdrawn-military" for the courses in the program,
other than courses for which the student has previously received a grade on the student's transcript, and
the right to re-enroll in the program, or a substantially equivalent program if that program is no longer
available, not later than the first anniversary of the date the student is discharged from active military duty
without payment of additional tuition, fees, or other charges for the program other than any previously
unpaid balance of the original tuition, fees, and charges for books for the program; or
(3) The assignment of an appropriate final grade or credit for the courses in the program, but only if the
instructor or instructors of the program determine that the student has:
(A) Satisfactorily completed at least 90 percent of the required coursework for the program; and
(B) Demonstrated sufficient mastery of the program material to receive credit for completing the
program.
Federal Refund Policy
- The law requires that if the student withdraws from school, the amount of student financial assistance
that has been earned up to that point is determined by a specific formula.
- If you received more assistance than you earned, the excess funds must be returned.
The amount of assistance that you have earned is determined on a pro-rata basis.
- So if you completed 30 percent of the payment period or period of enrollment,
you earned 30 percent of the assistance you were originally scheduled to receive.
- Once a student has completed more than 60 percent of the payment period (one quarter), then you
have earned all of your assistance.
- All financial aid students receive The Student Guide published by The U.S. Department of Education,
which explains in detail the Return to Title IV
policy.
- If a student received excess funds that must be returned, the student will be notified in writing. It is the
responsibility of all financial aid students to read:
The Student Guide published by the U.S. Department of Education
The Federal Student Aid Information Center can answer any questions and help you with any issues.
1-800-4-FED-AID (1-800-433-3243)
All financial aid students must have an Entrance and Exit Interview.
As stated in previous portions of this catalog, the student may owe additional funds to the school, not
covered by financial loans, when withdrawing or graduating.
Please review the Texas Refund Policy on page 14/15. The Texas Refund Policy is based on clock
hours scheduled on each 12-month period of enrollment.
Return to Title IV regulations are based on each quarter.
All returned Title IV funds will be returned in the following order:
- Pell
- Subsidized
- Unsubsidized
midnight of the third day, excluding Saturdays, Sundays, and legal holidays) after the enrollment contract
is signed and a tour of the facilities and equipment is made by the prospective student.
Texas Refund Policy
1. Refund computations will be based on scheduled clock hours of class attendance through the last
date of attendance.
Leaves of absence, suspensions, and school holidays will not be counted as part of the scheduled class
attendance.
2. The effective date of the termination for refund purposes will be the earliest of the following:
A) The last day of attendance, if the student is terminated by the school.
B) The date of receipt of written notice from the student; or
C) Ten school days following the last date of attendance.
3. If tuition and fees are collected in advance of entrance, and if after expiration of the 72-hour
cancellation privilege the student does not enter school, not more than $100 shall be retained by the
school.
4. If the student who enters a residence course of not more than 12 months in length terminates or
withdraws after the expiration of the 72-hour cancellation privilege, the school may retain $100 of the
tuition and fees and the minimum refund of the remaining tuition and fee will be:
A) During the first week or one-tenth of the course, whichever is less, 90 percent of the remaining tuition
and fees:
B) After the first week or one-tenth of the course whichever is less, but within the first three weeks of the
course or one-fifth of the course, whichever is less, 80 percent of the remaining tuition and fees;
C) After the first three weeks or one-fifth of the course, whichever is less, but within the first three weeks
or one-fifth of the course, whichever is less, 75 percent of the remaining tuition and fees;
D) During the second quarter of the course, 50 percent of the remaining tuition and fees;
E) During the third quarter of the course, 10 percent of the remaining tuition and fees;
F) During the last quarter of the course, the student may be considered obligated for the full tuition and
fees.
5. The student will not be required to purchase instructional supplies, books and tools until such time as
these materials are reuqired. Once these materials are purschased no refund will be made.
6. For residence courses more than 12 months in length, the refund shall be applied for each 12-month
period paid, or part thereof, separately.
7. The length of the course for purposes of calculating refunds owed is the shortest scheduled period in
which the course may be completed by continuous attendance of a full-time student.
8. A full refund of all tuition and fees is due and refundable in each of the following cases:
A) An enrollee is not accepted by the school.
B) If the course of instruction is discontinued by the school and this prevents the student from completing
the course.
C) Or if the student's enrollment was procured as a result of any misrepresentation in advertising,
promotional materials of the school, or representations by the owner or representatives of the school.
9. Refunds will be totally consummated within 60/(state)/45(COE) days after the effective date of
termination.
Individuals may receive, review, and correct information that TWC collects about the individual by
E-mailing to openrecords@twc.state.tx.us or writing to:
TWC, Public Information
101 E. 15th, Room 264
Austin, Texas 78778-0001.
Even if fees and tuition were not paid in advance, the above percentages would still apply.
This is the exact amount of money a student will owe to the school after attending the following hours,
based on the Texas Refund Policy:
After attending 1-25 hours, the student would owe $850.
After attending 26-75 hours, the student would owe $1700.
After attending 76-250 hours, the student would owe $2125.
After attending 251-500 hours, the student would owe $4250.
After attending 501-750 hours, the student would owe $7650.
After attending 751 hours and above hours, the student would owe $8500.
All of the above figures contain the transcription fee charges as well.
1000 hours annually/250 hours quarterly/20 hours weekly/5 hours daily
3000 hours total program requirement
Refund Policy for Students called to Active Military Service
A student of the school or college who withdraws from the school or college as a result of the student
being called to active duty in a military service of the United States or the Texas National Guard may
elect one of the following options for each program in which the student is enrolled:
(1) If tuition and fees are collected in advance of the withdrawal, a pro rata refund of any tuition, fees, or
other charges paid by the student for the program and a cancellation of any unpaid tuition, fees, or other
charges owed by the student for the portion of the program the student does not complete following
withdrawal;
(2) A grade of incomplete with the designation "withdrawn-military" for the courses in the program,
other than courses for which the student has previously received a grade on the student's transcript, and
the right to re-enroll in the program, or a substantially equivalent program if that program is no longer
available, not later than the first anniversary of the date the student is discharged from active military duty
without payment of additional tuition, fees, or other charges for the program other than any previously
unpaid balance of the original tuition, fees, and charges for books for the program; or
(3) The assignment of an appropriate final grade or credit for the courses in the program, but only if the
instructor or instructors of the program determine that the student has:
(A) Satisfactorily completed at least 90 percent of the required coursework for the program; and
(B) Demonstrated sufficient mastery of the program material to receive credit for completing the
program.
Federal Refund Policy
- The law requires that if the student withdraws from school, the amount of student financial assistance
that has been earned up to that point is determined by a specific formula.
- If you received more assistance than you earned, the excess funds must be returned.
The amount of assistance that you have earned is determined on a pro-rata basis.
- So if you completed 30 percent of the payment period or period of enrollment,
you earned 30 percent of the assistance you were originally scheduled to receive.
- Once a student has completed more than 60 percent of the payment period (one quarter), then you
have earned all of your assistance.
- All financial aid students receive The Student Guide published by The U.S. Department of Education,
which explains in detail the Return to Title IV
policy.
- If a student received excess funds that must be returned, the student will be notified in writing. It is the
responsibility of all financial aid students to read:
The Student Guide published by the U.S. Department of Education
The Federal Student Aid Information Center can answer any questions and help you with any issues.
1-800-4-FED-AID (1-800-433-3243)
All financial aid students must have an Entrance and Exit Interview.
As stated in previous portions of this catalog, the student may owe additional funds to the school, not
covered by financial loans, when withdrawing or graduating.
Please review the Texas Refund Policy on page 14/15. The Texas Refund Policy is based on clock
hours scheduled on each 12-month period of enrollment.
Return to Title IV regulations are based on each quarter.
All returned Title IV funds will be returned in the following order:
- Pell
- Subsidized
- Unsubsidized